The On-Demand Taxi Operations & Dispatch Support Program is designed to manage high-frequency ride requests, driver coordination, and real-time service execution across urban and intercity taxi networks. BPO partners operate as a live coordination layer, ensuring rides are assigned, tracked, and resolved efficiently throughout the trip lifecycle.
This BPO engagement is structured around ride execution and operational continuity rather than traditional customer service. The program focuses on dispatch coordination, live trip monitoring, issue handling, and communication flow between passengers, drivers, and fleet controllers.
As a BPO delivery partner, your team will manage ride-related interactions, monitor trip progress, and intervene during disruptions or exceptions. Fare calculation logic, booking algorithms, and driver onboarding remain fully managed by the Call Taxi platform.
Coordinating ride assignments, managing pickup confirmations, handling cancellations, and ensuring drivers and passengers remain aligned in real time.
Tracking active trips, responding to delays, rerouting requests, and ensuring uninterrupted communication during ride execution.
Managing ride-related exceptions such as no-shows, route issues, service complaints, and emergency escalations.
Maintaining ride logs, service issue summaries, and dispatch performance reports to support operational improvement.
On-demand taxi services operate in real time, where response speed and coordination accuracy directly impact rider satisfaction and driver efficiency. As trip volumes grow, internal teams can become overloaded with live operational demands.
By partnering with trained BPO teams, taxi platforms establish a dedicated operations layer that manages dispatch communication and ride execution without interrupting platform scalability.
BPO partners operate as a live execution and coordination layer, while platform algorithms, driver policies, and financial controls remain centrally governed.
Service providers interested in this program may proceed by reviewing engagement documentation and submitting an application. Approved partners will receive dispatch workflow training, system access, and phased operational onboarding.
