The Logistics Control Tower & Shipment Operations Program is designed to support logistics networks that require continuous shipment visibility, coordination accuracy, and exception handling across multi-route operations. BPO partners contribute as an operational command layer, ensuring shipments move predictably while stakeholders remain informed at every stage of transit.
This engagement is structured around logistics execution rather than transactional customer service. The program focuses on shipment monitoring, route coordination, issue resolution, and communication alignment between shippers, carriers, and warehouse teams.
As a BPO delivery partner, your team will track active shipments, manage operational communication, and intervene when exceptions arise. Carrier contracting, freight billing, warehouse operations, and financial settlements remain fully governed by the core logistics platform.
Actively monitoring shipment milestones, tracking in-transit movement, and identifying delays or deviations from planned delivery schedules.
Maintaining continuous communication with shippers, carriers, and warehouse teams to ensure alignment during pickup, transit, and delivery stages.
Handling delivery delays, route disruptions, documentation gaps, and operational escalations using defined resolution playbooks.
Maintaining shipment logs, delivery confirmations, and performance summaries to support operational reviews and service optimization.
Modern logistics networks operate across time zones, routes, and carrier ecosystems where real-time coordination is critical. As shipment volumes scale, internal teams often become constrained by monitoring and communication overhead.
By partnering with specialized BPO teams, logistics providers establish a control layer that absorbs operational workload while preserving internal focus on network strategy and capacity planning.
BPO partners function as a shipment execution and monitoring layer, while pricing authority, carrier contracts, and financial settlements remain centrally managed.
Service providers interested in this program may proceed by reviewing engagement documentation and submitting an application. Approved partners will receive logistics process training, system access credentials, and phased operational onboarding.